Shop with complete peace of mind.
Shopping online should feel safe. Shoppady's buyer protection measures are designed to help customers when something goes wrong with an order, including receiving the wrong or damaged product.
If the product delivered is different from the product you ordered, Shoppady provides a replacement at no additional cost or a full refund.
If your order does not arrive as expected, please contact Shoppady Support with your order number so our team can investigate and assist you immediately.
If the product delivered is damaged or broken, Shoppady provides a replacement at no additional cost.
Yes. After a successful payment, you can request a refund from the Order Details screen by cancelling the order. Refund eligibility and amount depend on the stage of the order. For more info, see our Payments & Refunds page.
You can report:
If the product delivered is different from what you ordered, Shoppady provides a replacement at no additional cost or a full refund.
Damaged or broken products are eligible for a replacement at no extra cost or a full refund.
Contact Shoppady Support with your order number so our team can track the package or issue a full refund.
After successful payment, you can request a refund through the Order Details screen by cancelling the order before delivery.
You can report vendors directly through the chat screen in the app, or report individual products and updates using the Report options.
Contact Shoppady Support at +233205462760 or through in-app support with your order number.